Tour Incident Insurance Service

Compensation Eligibility

All tour participants

Compensation Content

The following compensation is attached for free when you book a tour

  • for death/physical impediment

    5 million yen

  • for hospitalization

    1day 5,000yen

  • for medical transportation compensation

    1day 3,000yen


Tour start (meet with tour guide) until tour finishing point (tour guide dismissal)

Accident/Trouble Support

Support will be provided at an accident/trouble center of an insurance company (available in 14 languages).
(guide will support you)

[Support Languages]
English, Chinese, Portugeuse, Korean, Indonesian, Thai, Tagalog, Vietnamese, Nepalese, French, German, Italian, Spanish, Russian
[Support Time]
English: Everyday, 24 hours
Languages other than English: Everyday, 9:00-22:00


  • Insurance service is provided by otomo's contract with underwriting insurance companies
    (guest contract with insurance company is not required)

    Underwriting Insurance Company: Mitsui Sumitomo Insurance Co. Ltd
    Underwriting Insurance Agency: MS Planet Ltd.

  • Compensation is based on the underwriting insurance company's general insurance policy, special conditions and covenants.
    Judgment of insurance application is based on prescribed procedures specified by the underwriting insurance company.
  • Insurance services would be modified or cancelled without prior notification.
  • This service will start from March 1st, 2019