Tour Incident Insurance Service

Compensation Eligibility

All tour participants

Compensation Content

The following compensation is attached for free when you book a tour

Liability for Damages


10million yen / accident
  • for hospitalization

    1day 5,000yen

  • for medical transportation compensation

    1day 2,000yen


Tour start (meet with tour guide) until tour finishing point (tour guide dismissal)

Accident/Trouble Support

Support will be provided at an accident/trouble center of the insurance company (available in 17 languages).

Settlement negotiation service provided by the insurance company is available for accidents resulting in liability.

[Support Languages]
English, Chinese, Portuguese, Korean, Indonesian, Thai, Tagalog, Vietnamese, Nepalese, Burmese, Khmer, Malay, French, German, Italian, Spanish, Russian
[Support Time]
Japanese: Everyday, 24 hours
Languages other than Japanese: Everyday, 9:00-21:00


  • Insurance service is provided by otomo's contract with underwriting insurance companies
    (guest contract with insurance company is not required)

    Underwriting Insurance Company: Tokio Marine & Nichido Fire Insurance Co., Ltd.
    Underwriting Insurance Agency: Best Create Co.,Ltd.

  • Compensation is based on the underwriting insurance company's general insurance policy, special conditions and covenants.
    Judgment of insurance application is based on prescribed procedures specified by the underwriting insurance company.
  • Insurance services would be modified or cancelled without prior notification.
  • Effective date: June 1st, 2022